Delivery

-HOW LONG WILL IT TAKE TO GET MY ORDER?

free shipping:(5-18  working days)
DHL Express:35€ (2-3 working days)
free DHL Express(orders over 150€): (2-3  working days)

Please allow an additional 24 hours to process your order

There are no additional customs duties and fees

-WHERE’S MY ORDER?
If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact customercare@schuster-store.com

CAN I TRACK MY ORDER?
Yes, following an order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a shipping confirmation email, please contact customercare@schuster-store.com

If your SCHUSTER products weren’t purchased on www.schuster-store.com please refer to the retailer’s returns and exchange policy where you purchased your SCHUSTER products from.

CAN I CHANGE OR CANCEL MY ORDER?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

IMPORTANT INFORMATION

  1. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
  2. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched

INSURANCE

SCHUSTER insures each purchase during the time it is in transit until it is delivered to you. At checkout, you may have the option to select whether you’d like to sign for your delivery. At this point, responsibility for your purchased goods passes to you.