FAQ

HOW DO I MAKE A PURCHASE?

Shopping at SCHUSTER is easy:

• Find your item, choose your size and click on the “ADD TO BAG” button on the product page.
• Review the items in your shopping bag by clicking the “SHOPPING BAG” link at the top of the page.
• Click on “PROCEED TO PURCHASE” to complete your order.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at SCHUSTER without creating an account.

However, register with us and you’ll be able to enjoy the following benefits

• Track your orders and review past purchases
• Add sold out items and products you love to your Wish List
• Save your address and card details so you can shop even quicker next time

Where’s my order?

-You can track your order for regular updates on where it’s up to. When it’s ready to leave our warehouse you’ll get an email to let you know. If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact customercare@schuster-store.com

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

To help ensure that your shopping experience is safe, simple and secure SCHUSTER uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

 

WHAT PAYMENT METHODS DOES SCHUSTER ACCEPT ONLINE?

We accept Visa and MasterCard . All payments are processed through a secure checkout system provided by Casys International.

 

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

There are no additional customs duties and fees. If something goes wrong,please contact us.